Cancellation and refund policy
Plans change. Here is exactly what cancelling costs.
Last updated 09/10/2026
| When | What it costs |
|---|---|
| More than 24 hours before pickup | Free, with a full refund |
| Within 24 hours of pickup | 50% of the fare |
| After your chauffeur has arrived | The full fare |
| No-show | The full fare |
| The airline cancels your flight | Free |
1Your free window
You can cancel for free up to 24 hours before pickup. Members of some tiers can cancel later:
- Member
- Free up to 24 hours before pickup
- Jade
- Free up to 12 hours before pickup
- Vermilion
- Free up to 2 hours before pickup
Your free window is shown on your booking, in your confirmation and in the app.
2Inside the free window
If you cancel after your free window, the fee is 50% of the fare. Once your chauffeur has arrived, the full fare is charged.
3No-shows
If we cannot reach you after the free waiting time, your chauffeur waits up to 90 minutes at the airport and 30 minutes elsewhere. After that the trip counts as a no-show, and the full fare is charged. Running late? Message us and we will wait if we can.
4Cancelled flights
If the airline cancels your flight, we cancel your pickup free of charge, or move it to your new flight. Delays are not cancellations: we track your flight and move your pickup to match.
5Refunds
A card held for a trip you cancel for free is released, and nothing is charged.
If you have already paid, we refund the amount to the card or account you paid with. Your bank decides how long it takes to show.
Membership credit used for a cancelled trip goes back to your balance.
6Changing instead of cancelling
You can change the time or address in the app up to two hours before pickup, free of charge, if the new trip costs the same. After that, WhatsApp us and we will sort it out.
Questions about this page? Email hello@auspiciousjourneys.com or WhatsApp us on +65 8963 8963.