Privacy policy

Auspicious Journeys Pte. Ltd. runs a private chauffeur service in Singapore. This policy covers our website, our client app, WhatsApp and email, and the trips we drive. We follow Singapore's Personal Data Protection Act 2012.

When you book or ask us something, we keep:

• Your name, mobile number and email. You sign in with a code we send to your email.
• Trip details: pickup and drop-off, dates and times, flight numbers, the passenger and the name for the board.
• Notes and preferences you give us, such as child seats or a quiet ride.
• Company details if you book on a company account: cost centres and PO numbers.
• Membership points and credit, if you are a member.
• Messages with us on WhatsApp, by email and in our website chat.

Card payments are handled by our payment provider. We never see or store your full card number.

Our chauffeurs share their location only while they are on shift. We use it to send the nearest chauffeur, to tell you when they will arrive and to learn how long journeys take at different times of day.

You see your chauffeur on the map only for your own trip, from when they set off until you are on board. You see their name and car 24 hours before pickup. Only you and our team can see your trip.

• To book, run and change your trips.
• To send your booking confirmations, reminders and trip updates, by email and in the app.
• To reply when you message, email or call us.
• To send receipts, invoices and monthly statements.
• To answer questions and look into problems.
• To meet our legal and tax obligations.

We send offers only if you ask for them, and you can stop them any time. We never sell your details.

• Your chauffeur: the passenger name, mobile and pickup details they need for the trip.
• Your company, for trips booked on its account.
• Our payment provider, to take and refund payments.
• The services we use to send messages and run our systems, under contracts that protect your details.
• Authorities, when the law requires it.

We keep trip, payment and invoice records for as long as Singapore tax and accounting rules require.

We keep detailed chauffeur location only as long as we need it to settle a trip or a question about it. After that we keep journey times, not where anyone was.

Chat transcripts help us answer better; we delete them when they are no longer needed.

You can ask us to show you the details we hold about you, to correct them, or to stop using them for something you agreed to. Some records we must keep by law, and we will tell you if that applies.

Our website stores a small amount of information in your browser to keep you signed in and remember choices, such as a notice you dismissed.

If you add a passkey, your Face ID or fingerprint stays on your device. We never see it.

We count visits and bookings to see how the website is used. This does not identify you by name.

Write to hello@auspiciousjourneys.com with "Personal data" in the subject. We reply as soon as we can.