Terms and conditions

These terms apply when you book a car with Auspicious Journeys Pte. Ltd., on our website, in our app, on WhatsApp or by phone. By booking, you agree to them and to our cancellation and refund policy.

• Booked 2 hours or more ahead, your booking is confirmed straight away.
• Between 1 and 2 hours ahead, it is a request we confirm by email and in the app.
• For a car within the hour, WhatsApp us and we will do our best.
• You can book up to six months ahead.
• Your confirmation, reminders and receipts come by email and in the app.

If you book for someone else, you are responsible for their trip as if it were yours.

You see the full price before you pay. It includes the car, the chauffeur and ERP.

When you pay by card, we hold the amount at booking and charge it after the trip. Parking at venues that charge, tolls and extra waiting are added after the trip, at the rates shown when you booked, with a receipt.

Company accounts pay by monthly statement, on the terms agreed with the company.

• At the airport, waiting is free until 60 minutes after your flight lands.
• Elsewhere, waiting is free for 15 minutes from your pickup time, or longer on some membership tiers.
• After that, waiting costs S$15 for each 15 minutes or part of it.
• If we cannot reach you, the chauffeur waits up to 90 minutes at the airport and 30 minutes elsewhere. After that, the trip counts as a no-show.

Change the time or address in the app up to two hours before pickup; after that, WhatsApp us. Cancellation fees and refunds are set out in our cancellation and refund policy.

• Each Toyota Alphard carries up to 5 passengers and 4 large suitcases. With a full car, there is less room for bags.
• Children must travel in a suitable child seat. Ask for one when you book and we fit it before pickup.
• Tell us about anything unusual, such as golf bags or a pram, so we can make sure it fits.

No smoking or vaping in our cars. Seat belts are worn by everyone, as the law requires.

Our chauffeurs may decline a request that is unsafe or against the law, such as stopping where stopping is not allowed.

Left something in the car? WhatsApp us with your booking reference. We check the car and arrange a way to return it.

Paid memberships renew once a year on the renewal date. We remind you 14 days before, and you can switch renewal off in the app. Points last 12 months from the trip that earned them.

We drive within Singapore, including Changi, Seletar and Sentosa. For anything across the border, WhatsApp us first.

These terms are governed by the laws of Singapore.