Questions, answered

Book on this website or in the app, or WhatsApp us on +65 8963 8963. You see the full price before you pay.

Two hours or more ahead books straight away. Between one and two hours ahead, we confirm your request by email and in the app. For anything sooner, WhatsApp us and we will do our best. You can book up to six months ahead.

Yes. Add the passenger's name and mobile. We put their name on the board, and your chauffeur can call them on the day.

The car, the chauffeur, ERP, water and phone charging. At the airport, meeting you in the arrival hall with a name board is included. Parking at venues that charge is added after the trip at cost.

Pickups from 23:00 to 06:59 add S$20. Public holidays add S$15. Both show in your price before you book.

Yes. Each stop on a transfer adds S$20. Stops are included when you book by the hour.

Yes. One way S$95 with 30 km included, then S$2 a km. Airport arrival S$110. Airport departure S$95. By the hour S$85 an hour, minimum 3 hours.

Inside the arrival hall, just past the customs exit, holding a board with your name. Then we walk you to the car together.

We watch your flight. If it lands late, your chauffeur waits for the new time and your meet time moves with it. Nothing to do on your side.

At the airport, until 60 minutes after landing. Elsewhere, 15 minutes from your pickup time. After that, waiting is S$15 for each started 15 minutes.

Message them from your trip in the app, or WhatsApp us on +65 8963 8963 with your booking reference. We answer around the clock.

Yes. We meet private flights at Seletar, and JetQuay guests at the T2 VIP Drive. Tell us your handling agent and we will coordinate with them.

We suggest a pickup about three hours before an international departure. When you add your flight, we suggest a time for you.

From 24 hours before pickup. You get their name, photo and the car's plate.

Yes. Once your chauffeur sets off, you can follow the car on a map in the app until you are on board.

Yes, from your trip in the app. Your chauffeur replies when it is safe to.

Change the time or address in the app up to two hours before pickup. After that, WhatsApp us and we will sort it out.

Yes. Every car in our fleet is a Toyota Alphard, kept clean and checked before each shift.

Up to 5 guests and 4 large suitcases. With 5 guests, plan on 2 large cases and cabin bags.

Yes, up to 2 per car, S$10 each. Tell us the child's age when you book and we fit the right seat.

Yes. Still water and chargers for most phones are in every car.

By card or PayNow when you book. Companies can pay by monthly invoice.

We hold the amount when you book and charge it after the trip. Extras like parking are added then, with a receipt.

Yes. Open a company account and we send one statement on the 1st of each month, with every trip, passenger and cost centre listed.

Yes. Your receipt comes after every trip by email and stays in the app.

Everyone starts as a Member. Jade is S$480 a year with 5% off fares. Vermilion is S$1,800 a year with 10% off and first call on your favourite chauffeur.

You earn points on every fare: 1 per S$1 as a Member, 1.5 on Jade, 2 on Vermilion. 100 points take S$1 off a trip. Points last 12 months.

Yes, once a year on your renewal date. We remind you 14 days before, and you can switch it off in the app.

Yes, up to 24 hours before pickup (12 hours on Jade, 2 hours on Vermilion). After that, the fee is half the fare.

If the airline cancels, so do we, free of charge.

If we cannot reach you after the free waiting time, the trip is charged in full. Running late? Message us and we will wait if we can.

We drive within Singapore only, including Changi, Seletar and Sentosa. For a trip across the border, WhatsApp us and we will tell you what is possible.

Every chauffeur holds a Singapore vocational licence, and the car is insured for private executive transport.

Only during your trip, and only you and our team see it.

To run your trips and send your receipts. We never sell them. Our privacy notice has the details.